Refund policy

Refund, Returns and Warranty Policy

This policy explains your rights and our obligations regarding returns, refunds, exchanges, warranties, and related costs when purchasing from Dakar. Please read it carefully before placing an order.

This policy does not affect your statutory rights under UK consumer law.

1. Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days from the day you receive your goods, for any reason.

To exercise this right, you must notify us within the 14-day period.

2. Conditions for Returns

Returned items must:

  • Be returned within 14 days of delivery

  • Be unused and not installed, except where handling was necessary to inspect the item

  • Include original packaging, accessories, and documentation

Items marked as final sale are non-returnable unless faulty.

3. Non-Returnable Items

We do not accept returns for:

  • Final sale items (unless faulty)

  • Products that have been installed, modified, or used beyond reasonable inspection

  • Items returned outside the statutory 14-day period

4. Inspection and Diminished Value

All returned items are inspected upon receipt.

If a product has been handled beyond what is necessary to establish its nature, characteristics, or functioning, we may make a deduction from the refund to reflect any loss in value, as permitted under UK law.

Any deduction:

  • Will be reasonable and proportionate

  • Will be clearly explained to you before the refund is processed

There is no automatic restocking fee.

5. Return Shipping and Collection Costs

Change-of-Mind Returns

  • Customers are responsible for return shipping costs

  • If Dakar arranges collection, the following fees apply:

Item Weight Collection Fee
Up to 15 kg £15
Over 16 kg £90

Collection fees are non-refundable.

Faulty or Incorrect Items

If an item is faulty, damaged, or not as described:

  • Dakar will cover all reasonable return and delivery costs

  • No deductions or fees will apply

  • You are entitled to a full refund or replacement, in line with UK consumer law

6. Faulty Goods and Warranty

If your product develops a fault:

  • You are entitled to remedies under the Consumer Rights Act 2015

  • Within the first 30 days, you may be entitled to a full refund

  • After this period, repair or replacement may be offered

Any manufacturer’s warranty is in addition to and does not replace your statutory rights.

A fault description or service report may be requested to help assess the issue.

7. Refund Processing

  • Refunds are issued to the original payment method

  • Refunds are processed within 14 days of receiving the returned goods or proof of return

  • For faulty items, original standard delivery costs are refunded

8. Product Availability

All products are offered subject to availability.

If an item becomes unavailable after purchase, we will contact you promptly to offer:

  • A replacement

  • A delayed delivery

  • Or a full refund

9. Transparency and Pricing

All prices, fees, and applicable charges are clearly displayed before checkout.
No additional or undisclosed charges will be applied after purchase.

10. Contact Information

If you have questions about returns, refunds, or your legal rights, please contact us:

Dakar
📧 info@dakar-aircon.co.uk
📍 60 Wayford Street, London, ENG, SW11 2TS, GB